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  • Los Altos Residences
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  • Playa Caracol
  • The Bannister Hotel
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Information on COVID-19

Today’s global health situation will lead the hospitality industry to take actions, which must be in full compliance to ensure a healthy and sanitized environment for both our collaborators and our guests.

The paradigm shift in this matter is TOTAL.

The trust of our guests will depend on now, more than ever, in all the measure we implement and that at the same time, be visible and recognizable during their stay.

All measures and actions detailed in this procedure document are of mandatory application. Some of these measures and actions, when the situation is 100% under control, will be eliminated.

From the re-opening of our hotels until the completion of the transition period that will follow until the quarantine periods all around the world are completed, our hotels must be prepared to work in a totally hygienic environment, where also the social distancing measures mentioned by WHO are fully applied.

Our challenges today are:

• Keeping levels of disinfection and hygiene applied as never before.
• Keeping the level of personalized service by adjusting and modifying pre-established conducts of approach and behaviors towards guests.

If you need more information about the measures we have taken click on the button to see more.

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Book here

Book now

BEST PRICE GUARANTEED

  • Los Altos Residences
  • Natura Cabana
  • Punta Rucia Lodge
  • Playa Caracol
  • Valle Escondido Resort
  • The Bannister Hotel

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